Electrical emergency? Call James direct.
Same-day response during business hours. Best-effort after hours for genuine emergencies.
If any of these are happening now, call straight through.
What counts as an electrical emergency
- Burning smell from a power point, switch, or switchboard
- Sparking outlets or visible arcing
- Partial or total power loss with no obvious cause
- Safety switch that won’t reset (and trips again immediately)
- Smoke or scorch marks around electrical fittings
- Water damage affecting any electrical components
- Electric shock from a tap, appliance, or fitting (even a small one – call)
- Exposed or damaged wiring visible anywhere in the home
If you smell burning or see sparking, turn off the power at the switchboard if you can safely do so, and call immediately.
I'm an owner-operator, not a call centre. That means my hours are real, not a marketing line.
My Hours
Mon–Fri 7am–4pm
Same-day callouts, usually within 1–3 hours of the call.
Sat 7am–12pm
Same-day callouts for genuine emergencies. Non-urgent work booked to the next business day.
Sun & after hours
For genuine emergencies only (burning smell, sparking, no power affecting the whole house) – call and I’ll do my best to help. For everything else, leave a message and I’ll call you back first thing the next business day.
Public holidays
Same as Sundays – call and I’ll do my best.
I’m a one-man operation, so during storm season or major weather events response times can stretch. If it’s urgent and I can’t get there fast enough, I’ll tell you straight and recommend a colleague I trust.
No inflated "emergency rates." No mysterious fees.
What an emergency callout costs
What happens after the callout
- If the fix is straightforward and within the callout time, the total is just the callout fee plus parts
- If further work is needed, you get a separate written quote and the callout fee is waived against the repair cost
- Common parts (safety switches, power points, standard fittings) usually carried on the van for same-visit fixes
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$180
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$250
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$330
What happens when I arrive
No call-out theatre, no upsell, just the fix.
Diagnose
Make safe
Permanent fix
NO CALL CENTRES, EVER
When you call INEX, you get me on the phone.
No dispatcher, no “we’ll send someone out” with no name attached. No subcontractor turning up who’s never heard of your house before. The person who takes your call is the person who turns up. That matters when it’s 9pm and you need someone who actually knows what they’re doing.
Common electrical emergencies
My safety switch keeps tripping. Is that an emergency?
Maybe. If it trips and you can reset it normally, you’ve probably just got a faulty appliance – unplug everything and reset, then plug items back in one at a time to find the culprit. If it trips immediately and won’t reset, or keeps tripping repeatedly, that’s a fault in the circuit itself and you should call. Don’t keep using the affected circuit while you wait.
I smell something burning near a power point but I can't see anything.
Half my house has lost power but the other half is fine.
There's been a flood or water damage affecting electrical fittings. What do I do?
I got a small electric shock from a tap or appliance. Is that serious?
I think the issue is with Energex's supply, not my wiring. Can you check?
Need help right now?
Call direct. No call centres, no waiting on hold, no subbie turning up who's never heard of your house.
Owner-Operated from Southport · QLD Licence 1510923 · Servicing all Gold Coast suburbs
